faq

DO you OFFER INTERNATIONAL SHIPPING?

Yes, we ship worldwide! Custom duties are paid by the customer. For more information about shipping, please refer to our shipping page.

WHEn will my order BE PROCESSED?

You may return items sold by maisonbent.com within 14 days from the date of delivery for a full refund, on the condition that the item is unused, in the same condition that it was received and it must also be in the original packaging with tags still attached. We do not allow returns on hygiene related items.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email with the tracking details where you will be able to track your kai order throughout it’s journey.

HOW CAN I CHANGE/ CANCEL MY ORDER?

Please email sales@maisonbent.com immediately and reference your order number if you need to change or cancel your order. After your order has been dispatched, unfortunately we will no longer be able to amend it.

DO YOU ACCEPT RETURNS?

Yes. Please return your item by e-mailing us at sales@maisonbent.com and reference your order number for a refund.

Items are accepted for full refund if returned in an approved and saleable condition within 14 days from when you have received it. Items must have all original tags attached, in original packaging and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.

HOW LONG DOES THE RETURNS PROCESS TAKE?

After we have received your return, please allow 5-10 working days for it to be processed.

HOW LONG DOES SHIPPING TAKE?

Shipping times vary depending on the shipping destination. After dispatching, our estimated shipping times are:

UK | 1-2 working days

Rest of the world | 2-4 working days

Please note that these are estimates and can be subjected to external delays such as customs and covid-19 delays. This is unfortunately out of our control.

CAN I EXCHANGE MY ITEM FOR ANOTHER SIZE?

We do not offer exchanges. Please return your item by e-mailing us at sales@maisonbent.com and reference your order number for a refund and place a new order.

Items are accepted for full refund if returned in an approved and saleable condition within 14 days from when you have received it. Items must have all original tags attached, in original packaging and be free from all make-up, stains and smells. It must also have not been washed or altered in any way. This is a strict policy as it is important to us that all members of our community receive their orders in great condition.

MY SIZE IS OUT OF STOCK, WHEN WILL IT BE RESTOCKED?

Most of our styles are produced in very limited quantities and only released once. Please subscribe to our mailing list here, to be the first one to know when we launch new collections and pre-order launches so you don’t miss out.

I’m IN BETWEEN SIZES, WHICH SIZE SHOULD I BUY?

Please refer to our sizing guide and/or individual product descriptions for guidance prior to making a purchase.